Privacy Policy

This website and the software service are owned and operated by SMD Medical Services LLC, the company responsible for this Privacy Policy and for the operation of the platform. In this policy, "we," "us," and "our" refer to SMD Medical Services LLC.

The service is a subscription-based workforce scheduling and operations platform for physician groups and healthcare organizations. It helps teams manage provider schedules, shift coverage, availability, worked hours, payroll review, and administrative workflows. We provide software; we do not provide medical care.

We process account information (such as name, email address, and role), organizational information (such as facilities, shift types, and schedules), and usage information needed to operate, secure, and improve the platform. Customers control the workforce data they enter into the platform.

Schedule migration is intended for workforce scheduling information. Customers are responsible for ensuring uploaded files are appropriate for this purpose and for not including patient information or protected health information unless separately authorized under an applicable written agreement.

We use information to provide and maintain the service, authenticate users, deliver notifications, process billing, respond to support requests, and protect the platform against misuse. We do not sell personal information.

We use a limited number of third-party service providers to operate the platform, including hosting, email delivery, and payment processing. These providers process information on our behalf under appropriate safeguards.

We retain information for as long as an account is active or as needed to provide the service, meet legal obligations, and resolve disputes. We apply administrative and technical safeguards, including access controls and organization-level data isolation, to protect information.

We may update this policy from time to time and will post the current version on this page. Questions about this policy can be directed to SMD Medical Services LLC at admin@shiftflowhealth.com or through the contact page.